Trust & Safety
Every pro verified.
Every dollar protected.
We do the homework so you don't have to. Five layers of verification, escrow-held payments, and a money-back guarantee on every job.
5-Step Verification Process
No exceptions. No shortcuts. Every pro on HandyMandyMan completes all five steps.
ID Verification
Government ID matched against a live selfie before any pro can be listed.
License Check
We verify every license number with the issuing state board for licensed trades.
Background Check
Criminal background screening through accredited third-party providers.
Comprehension Test
Non-licensed pros must pass a category-specific competency exam (80% to qualify).
Ongoing Reviews
Real customers rate every job. Pros below 4.0 are reviewed and may be removed.
Escrow Protected
Your payment is held securely until the job is done. Pros only get paid when you confirm completion. 48-hour auto-release window after photos are submitted.
Money-Back Guarantee
Not satisfied? Open a dispute within 7 days of completion. We refund or send a different pro at no extra cost.
Insurance Required
All licensed pros carry general liability insurance. Look for the green Insured badge on every profile.
Dispute Resolution
- 1Open a disputeFrom your job page, tap 'Open Dispute'. Tell us what happened and upload photos.
- 224-hour responseA real human from our trust team responds within 24 hours.
- 3MediationWe review job photos, GPS check-ins, messages, and both sides of the story.
- 4ResolutionRefund, partial refund, or replacement pro — typically resolved within 5 business days.
Safety Tips
- • Always communicate and pay through HandyMandyMan — off-platform deals aren't covered by our guarantee.
- • Take "before" photos when posting your job. They protect both you and the pro.
- • Verify the pro's badges match the work needed (Licensed for permitted jobs, Insured for high-value work).
- • Trust your gut. If something feels off, message our trust team from the help menu.